I want to report a serious issue I had with ZBD. I was having problems with my LN node and, as a temporary alternative, I turned to ZBD as a backup, integrating their streaming service to receive donations in sats through a QR Code displayed on the screen, while my system was not working.

However, when I tried to access the ZBD app last Saturday to transfer the sats, I discovered I was blocked. I opened a support ticket and, after a long wait and opening a second ticket, the only response I got was a promise to "escalate" the problem. With no further responses, I continued opening tickets and demonstrating their lack of support live, as a real test of customer service.

Since the beginning of the Morning Crypto program in 2021, I had been recommending ZBD to our community as a good wallet option for beginners on the Lightning Network, but always warning about the risks of custodial wallets. Now, this experience reinforces the problem and serves as a great practical example: a custodial wallet can confiscate your sats without any explanation.

During the livestreams this week, I received numerous testimonies from users with similar issues on ZBD, reporting account locks without explanations and lack of support.

Therefore, I have removed ZBD from my recommendations and advise everyone: avoid using this wallet, due to the risk of losing your sats.

Spread this information among your contacts and acquaintances who may be using ZBD. The suspicious situation ZBD finds itself in is unacceptable in a market that demands reliability and transparency.