101 sats \ 1 reply \ @andreneves 23 Mar \ parent \ on: 🚨 Warning to users about @zbdapp 🚨: Risk of losing your sats! bitcoin
TLDR: new security systems in place to detect fraudulent usage of ZBD app had some edge-cases (@eddieoz was one of them), and our Customer Support team was unable to escalate things in a timely manner.
We're revisiting some of these processes internally to do better for our users.
If you are one of the few affected users please feel free to ping me directly at @andreneves on Twitter or email me directly at andre@zbd.gg.
Apologies for this issue.
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0 sats \ 0 replies \ @eddieoz OP 23 Mar
[SOLVED] @andreneves interceded and managed to restore my access again.
He explained that they were implementing new security controls, and my account was blocked by mistake. He also said he would review the internal processes to handle support more efficiently.
Thanks for the support. Everything is ok with my account.
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