513 sats \ 4 replies \ @andreneves 23 Mar \ on: 🚨 Warning to users about @zbdapp 🚨: Risk of losing your sats! bitcoin
Hey all, Andre here CTO/founder of ZBD here. Thanks for sharing this. I'm looking at it with the team right now. Will provide updates asap. Apologies to anyone that's facing issues accessing their accounts -- we'll get to the bottom of this I'm sure.
thanks
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TLDR: new security systems in place to detect fraudulent usage of ZBD app had some edge-cases (@eddieoz was one of them), and our Customer Support team was unable to escalate things in a timely manner.
We're revisiting some of these processes internally to do better for our users.
If you are one of the few affected users please feel free to ping me directly at @andreneves on Twitter or email me directly at andre@zbd.gg.
Apologies for this issue.
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[SOLVED]
@andreneves interceded and managed to restore my access again.
He explained that they were implementing new security controls, and my account was blocked by mistake. He also said he would review the internal processes to handle support more efficiently.
Thanks for the support. Everything is ok with my account.
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Have you managed to resolve anything? Your application is one of the worst that should be avoided, with many negative reports from you, my friend and I lost almost 8### thousand Sats that we have been accumulating for more than 14 months. Your support is the worst there is.