One thing I’ve noticed in the last few years is that customer service (across all industries) seems to be getting worse.
Perhaps there is some correlation to inflation and a general decline in the quality of goods and services as people prefer to optimize for cash today (skimping on customer service/quality materials) rather than build lasting relationships with their customers.
Or maybe I’m just imagining this, and you have a different experience.
I’d love to hear your perspective on a couple of things:
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Are you seeing changes (better or worse) to customer service in your life over the last few years?
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What are the best examples of insanely good customer service you’ve seen? Feel free to share links to any companies who deserve recognition!
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As a bonus, what are some things you’d like to see Stacker News implement to improve customer service/onboarding?
1. Changes in Customer Service
2. Good examples
3. SN Suggestions