Sorry about your Umbrel dude :(
I also dislike that Discord, Telegram, and Twitter are the go-tos for contacting Bitcoin companies and projects. I rarely use them, if ever, because of their invasive practices and dark patterns. So its annoying to have to sign up for a new account or dig out an old one just to ask a question.
I would happily pay a few thousand sats if it means I can get a question answered in a timely fashion via email or a more open, privacy respecting platform like Element.