Togami knew better than to have real funds on exchanges, but he still accidentally gave attackers access to his email account when he was tired and feeling rushed. (He quickly got access to his account again and was able to contact Kraken just in case.) Togami is a more sophisticated bitcoiner than most, so please take precautions.
Do not answer the phone. Companies don't call you. Eliminate single points of failure, whether to your email account or your coins.
Here's a recent article covering a few on these scams: #822097