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371 sats \ 8 comments \ @cleaningup12 11 Jan Stacker_Sports

trying to login to predyx after the issues last week

My username password doesn't work

My Ln login doesn't work either

I didn't associate an email with the account

Any way I can resolve? Thanks

75 sats \ 3 replies \ @mega_dreamer 12 Jan

Hi @cleaningup12, sorry for the inconvenience caused. Please send email to support @predyx.com and we'll reset your password. Please refer this post #847126

100 sats \ 2 replies \ @cleaningup12 OP 12 Jan

Hi @mega_dreamer thanks for the response, it looks like sanjay got back to me after I raised a contact email.

He's given me a temp password

Which has worked and I've regained entry

But I'm using android and the update email and settings tabs are glitchy

Should I try on laptop?

60 sats \ 1 reply \ @mega_dreamer 12 Jan

Yes, please try laptop. Our mobile experience is not the best at this time. You'll get the best experience on Laptop browser.

Instructions for Updating Your Email Address

Click on "My Profile":
Access the dropdown menu in the top-right corner of the page and select My Profile.

Click "Edit Profile":
Once on the profile page, locate and click the Edit Profile button.

Enter Your Email Address:
In the Mail Address field, type your updated email address. Make sure it is correct and active.

Click "Update":
Scroll to the bottom and click the Update button to save your changes.

Note: The system will send email verification to confirm your email address. Please do so to avoid losing access to your account.

21 sats \ 0 replies \ @cleaningup12 OP 12 Jan

🫂🫂

115 sats \ 0 replies \ @TNStacker 11 Jan

Haven't logged in since the trouble. Interesting.

115 sats \ 2 replies \ @grayruby 11 Jan

I can login with user and password. They are having a problem with lightning login due to their switch to cloudflare, only certain wallets currently work. @mega_dreamer sent me a temp password to use in the meantime so I am sure he will get you sorted out.

40 sats \ 0 replies \ @cleaningup12 OP 11 Jan

OK thanks GR 🫂

40 sats \ 0 replies \ @mega_dreamer 12 Jan

Thanks!