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it's probably a money thing, he wants more time to do stuff, see his kids more, but he's at work all the time and has a mortgage etc. fixing this requires either a job with equal hours and more pay, or starting a business, or totally downsizing life.
no easy fix to that, hence his despair
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I'm sure it's something, but probably not routine itself.
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If the guy pinpointed the problem, why isn't he fixing it?
Because it's not the problem.