Updating to note that they did respond just now and I have my card. As noted, a response (even a "we're working on it" earlier would have saved me a bit of stress, but it's resolved.

StillStackinAfterAllTheseYears

Good point, just something to tell you that they've received your request would be nice!

If they even did a standard automatic acknowledgement, I'd be less reactive. But I've heard crickets.

I have no idea how their company operates, but 6 hours feels short to claim a rugging. Give them a chance to make it right? 

WeAreAllSatoshi

Stacker Saloon

saloon

Anyone else ever get rugged by TheBitcoin Company? Bought a card today for groceries, and they happily took all my sats, but six hours later, still no card, and no reply from their customer service. Usually, I'd expect a failed transaction and a refund, but the sats clearly went through.