Back in this thread(#476907), I noted some of my issues with ZBD and got a response.
Anyway, you know, when Twitter was still usable, you might complain about a company, and then a company rep would post something public and sympathetic and ask you to DM them? And then they'd do jack, since the goal was entirely to create the public image of service?
Yeah, ZBD's got that down pat. Been over a week with no reply. Like I said, at least I learned the lesson about custody from them.