I have been dca'ing bitcoin with Gemini for two years. I routinely move my bitcoin to cold storage once the dollar transfer holds clear. This morning I set up a transfer, but was told there is a security hold on my account. I contacted support, and this is the response I received:
Hi ---------
Thank you for being a Gemini user and for your patience as we investigate your account!
We reviewed your account and have a few questions. Please provide as much detail as possible:
- How did you find out about Gemini?
- Has anyone instructed you to open this Gemini account or has any one requested payment through Gemini?
- Have you shared your account credentials with anyone?
- Why did you open a Gemini account?
If you have recently attempted to withdraw and/or send funds to an external address, please provide the following information with as much detail as possible:
Please be specific in describing the purpose of this withdrawal. For example, if the purpose of this withdrawal was to send funds to a third-party platform, include identifying details such as the name of the platform or website link.
- How did you discover the wallet address?
- Are you the owner of the wallet address? If you are not the owner, what is your purpose in withdrawing to the wallet address?
- Did someone direct you to withdraw to this wallet address?
- Do you have any other relevant information on this wallet address? We look forward to hearing from you. If you have any questions, do not hesitate to reach out.
Onward and Upward,