I moved a significant amount of my sats from BlueWallet to Phoenix. This automatically opened a channel with the ACINQ node.
Today I opened the app to make a payment and I noticed the balance is "0 sat" (when it should be well over 800k).
I tried refreshing, restarting the app, changing wifi, nothing. No message, no warning. Nothing. I tried making the payment - I get an error that I don't have enough funds.
So I then exported the logs to my computer and went through them. I found that the channel had been unilaterally closed more or less at the time I opened the app today, after "htlc timed out".
(The only out of the normal is the last two payments I tried failed, both a few days ago, the first one was logged a few days ago and the second one 1 hour ago, probably when it got the last update.)
I obviously went to fetch the 12 words and check with Electrum that the funds were still mine. That worked.
Now just imagine if this happens to a normie that is being orange pilled. Absolutely terrifying.
So this is not a story about Phoenix rugging me but it's an example of a terrible UX. At least show the fucking on-chain balance.
Phoenix you kick me out without an explanation, now it's my turn. Never using or recommending it again.