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200 sats \ 2 replies \ @unboiled 9h \ on: Did a Chatbot Solve a Problem for You? AskSN
In two (ie. all) cases, it was a resounding no. The bots just regurgitated what the help section already said and in both cases didn't solve my issue.
One bot eventually offered to let me speak to a human. I gave up waiting for a real person to show up.
In the other case, I was able to get an actually working answer by emailing the support address. Interestingly, I had to dig it out of some 3rd/4th level page on their site. I couldn't get the bot to give me that address, either.
The on-site chatbots are truly awful and seem to still run on inferior and outdated models. I twice had one of these send me to support only to in one case be ignored, and in the other, go through what it said then in the instructions be redirected to the same bot again!
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The on-site chatbots are truly awful and seem to still run on inferior and outdated models
Yep, I have the same impression. But many places do have humans answering if you poke the bot to get one, so I've had some success before.
For someone like me, who tries the help section first, these types of bots hardly ever tell me an option I haven't tried before.
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