Great point. It’s probably time to begin doing regular user interviews

k00b

247bf84fda

On the metrics side, there's a big jump with a lot of work needed between

The second one requires a lot of deep work to get to similar value.

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saloon

On the metrics side, there's a big jump with a lot of work needed between
- understanding your top users' needs by talking to them and 
- understanding your users' needs by reading second hand metrics. 

The second one requires a lot of deep work to get to similar value.  