I told the story of getting banned from Ember after requesting a refund on one of our podcast episodes. That was pretty epic.

Joined the ember app with a few other stackers to stack sats and bet on sports. They had some specials last Christmas time where if you bought some of the boosts from their marketplace through apple pay you got 100% of the purchase back credited to your sats balance so I figured why not and bought a couple of them. I think $5 and then $10 worth the second time. About a month later I noticed a charge to my apple pay for $5 from Ember that was made one day at 3am which I definitely did not make so I requested a refund through apple pay, which I received but about a week later I noticed in the app I had lost all functionality to bet on sports or withdraw my sats. They have no customer service so I talked to their bot and it told me my account was suspended for suspected fraudulent activity and there was no review process.

I am sure if they had any sort of customer service in place it could have gotten sorted out but I only had a few thousand sats left on there so I didn't bother. Still waiting for confirmation from them from 7 months ago that my account is deleted.