I saw this article about how Planet Fitness is getting sued (by the U.S. govt, no less) for making it "exceedingly difficult to cancel gym membership", and thought the whole premise was humorous.
So, what are your nightmare cancellation stories, Stackers?
For me, I once tried to cancel a service I had signed up for through WordPress. I couldn't find any way to cancel, even online at the vendor's website.
- Year 1: I deactivated my WordPress account thinking it'd automatically get canceled since I had subscribed through the WordPress marketplace.
- Year 2: I got charged the annual subscription fee. So this time I email their customer service and ask directly to cancel, which they reply and say "click this link to cancel", which of course took me to a series of confirmation steps that are designed to confuse (small confirm cancellation button, opposite expected meanings of check mark vs "X" mark, etc.) But I managed to cancel and they emailed me to confirm cancellation.
- Year 3: I get auto charged the annual subscription fee again! This time, I call my bank to dispute the charge and tell them to put the vendor on a do-not-charge list. The vendor then emails me to complain about me filing a dispute with the bank, saying I should have gotten in touch first. I told them what happened and they acknowledged they had made a mistake, "accidentally" keeping me on the subscription, but instead of apologizing they insisted I should have gotten in touch with them first rather than disputing the charge with the bank. FFS.