I can't comment on what the mods are doing (I'm not a mod). But I also have no impressions that Reddit is a democracy. My guess is they're trying to prevent the sea of opinion from drowning out technical conversation.

But if you had evidence of otherwise - if someone, above personal preference/opinions had any legitimate rebuttal to the concerns that your (potential) customers are voicing, id love to hear it?

From what I've read, these are two main areas of contention for your products in particular:

1. Shitcoin support - I know you have Bitcoin only firmware but the concern is that this misleads newcomers into believing that Shitcoins are on equal standing. Bitcoiners are concerned because as a commercial product supplier you are in a position of influence and are leading them down a path towards pyramid schemes, rug-pulls and scams and ultimately - this affects adoption because those new to the space may not be able to disassociate the two. Above profits - what excusable reason would there be for doing this? Saying "its what the customers desire" isn't really a valid reason - Some people want to take life endangering drugs too - doesn't mean you have to be the dealer.
2. Claims that USB connectivity gives similar security benefits to an airgapped solution - This is obviously a little more nuanced but clearly using a USB connection adds a potential attack vector. When ranking self custody solutions, we make the obvious statement that, no - it does not.

Look, I understand if you've chosen your path and don't want to build a solution that a more serious Bitcoin owner would want. I mean you're a business and if its not profitable enough due to demand, that's fine. But you must understand that when newcomers enter to the space, it wont be recommended by anyone who sees these as potential attack vectors on the network, when there are solutions that make these considerations.

If you are a Bitcoiner you probably understand why we prefer verifiability over trust. Our ethos pushes us to protect the sovereignty through property rights that Bitcoin enables, above all else. This is why we do not agree with heading down the path that prioritises complacency and convenience, even if this may improve "adoption" - we believe the tradeoff is too great. Sovereignty over your wealth is an all or nothing thing, You either have it, or you don't.

Lastly I just want to point out that I don't think anyone in the space wants a company that supports Bitcoin to fail. We just want you to do better. We want to make sure you don't end up inadvertently becoming adversarial to the Network and to the individuals who use your products by making concessions in security, verifiability or morality for the sake of profits.