They sent me a device that failed to go through the security bag process. When I emailed support they are refusing to send me a new device and expect me to use a device that could

They tell me to just select "shipped without bag" when setting up, even though it says don't select this if you are a paying customer.

be potentially compromised due to employee negligence on their part. I will never buy another cold card or coin kite product unless they rectify the situation.

I'm actually pretty livid that they won't give me the security I pay for when buying their product.