This is exactly why KYC is so dangerous. 5$ wrench attack incoming.
What happened Criminals targeted our customer support agents overseas. They used cash offers to convince a small group of insiders to copy data in our customer support tools for less than 1% of Coinbase monthly transacting users. Their aim was to gather a customer list they could contact while pretending to be Coinbase—tricking people into handing over their crypto. They then tried to extort Coinbase for $20 million to cover this up. We said no.
What they got
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Name, address, phone, and email
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Masked Social Security (last 4 digits only)
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Masked bank‑account numbers and some bank account identifiers
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Government‑ID images (e.g., driver’s license, passport)
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Account data (balance snapshots and transaction history)
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Limited corporate data (including documents, training material, and communications available to support agents)