> be me
> open support ticket
> "hi I'm jessica, I'm here to help, it's someone else's fault, tell us what they say"
> talk to ten someone elses trying to get to bottom
> "hi jessica, they say it's exactly as I originally reported"
> "hi I'm jessica, I'm here to help, you're right we made a mistake, we'll fix it"
> wait a few weeks, bump it
> "hi I'm jessica, I'm here to help, sorry about the delay, we're working on it"
> wait a few weeks, bump it
> "hi I'm jessica, I'm here to help, sorry about the delay, we're working on it, and it's a priority"
> wait a few weeks, bump it
> "hi I'm jessica, I'm here to help, sorry about the delay, we're working on it, and it's really important to us"
> wait a few weeks, now three months later, bump it
> "hi I'm Katherine, my friends call me kat, I'm taking over for jessica. It's someone else's fault"