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“I know I definitely made mistakes, but I also know Google could do a lot better job protecting people,” he says
This sucks but if after all he did and all that happened he thinks google should do more to protect people he has learned nothing. One of the main problems bitcoin solved is trusted third parties.
Every single hardware wallet manufacturer, every. single. one says explicitly under NO circumstances should you provide a seed phrase to anyone else
  • from an exchange
  • from tech support
  • from a 'crypto' company
  • or to anyone else.
In addition, the explicit guidance from every. single. company that makes HW wallets IS DO NOT TAKE A PICTURE OF YOUR SEED PHRASE. IT IS IN BOLD IN THE INSTRUCTIONS
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