I was wandering whether lightning payments at a physical location (with modern technology) can be made with as good user experience as card payment.
Assumptions:
- lightning is mature enough so that paths don't fail often and so there isn't significant delays causing by trying different payment paths
- the payment is made by scanning a lightning invoice QR code
- we don't count opening an app as an inconvenience, since even now I can see a trend where cards are in the phone anyway.
So let's see how card payment works now from ux point of view:
- merchant presents you with a device, where on its screen you can see the the amount you will be charged
- you present your card to the device
- the merchant receives some form of feedback that the payment has been authorized
And about a lightning payment:
- merchant presents you with a device with a QR code, representing a lighting invoice
- you scan the code and your device shows you the payment amount and a button that you should press to pay
- you press pay
- the merchant receives a feedback that the invoice has been paid
As you can see the only difference here is that you need to press one more button to pay here. (I particularly like this step and I dislike that currently paying by card you just trust (the bank, merchant, merchant's device's display) that you will be charged the correct amount, but it seems this is not a concern for most people.) When everybody is really trying to make spending money as frictionless as possible and paying attention to even the smallest things, do you think this is significant UX degradation that will make real adoption more difficult?
Some time ago I posted an objective degradation use case, where it is currently possible in many cities to use your debit or credit card as a public transit card (day card, not just one ride payment) and I didn't get any engagement there. Let's see what's your opinion here on this much simpler case.