All tech businesses seem really bad at customer service. 

grayruby

This is a break down in customer service. I agree they need better customer support. I been burned by many bitcoin businesses over the years. They need to improve. But saying they aren’t a bitcoin business is ridiculous 

BlokchainB

> should provide the potential user reasoning for why they are denying him access.

Why? It's common that companies can deny service to anyone for any reason and they don't have to tell you why. For example, see the ToS of Fold themselves:

> **3. Access to the Services**
>
> Fold retains the right, at our sole discretion, to deny service or use of the Services or an account to anyone at any time and for any reason.

-- https://foldapp.com/legal/terms-and-conditions

I know it sucks as a customer but from their perspective, it's reasonable.

bitcoin

Fold card is highly sus and oh yeah, fucKYC

_stacktoshi

All good points here but the company should provide the potential user reasoning for why they are denying him access. 