Thanks for asking.

Make it easier to people to sign up with a wallet. Make it brain-dead easy, as much as possible. Try it out with people, watch them trying to do it and see where they get stuck.

I've been signed up for a while, but in my recollection, getting signed in with a wallet so that you can easily send and receive sats was not simple. And insofar as there is help available, in my recollection (haven't checked recently) I don't believe the help is easily accessible or easy to search.