I share today an episode from @lunaticoin podcast. It is in Spanish but I consider it so important in my way as a beginner that I will make a summary in English.
Mary had her bitcoins ( speaks between 1 and 5 bitcoins) stolen in front of her. Noticed an email sent from exchange about a login she did not recognise , then she accessed the exchange and could see the transfer of her funds which she hadn’t authorised.
Contacted @lunaticoin for help and went through different possibilities.
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First of all told her to install Tor ( also mentions to use VPN) , then search for breaches of her password and email in apps and websites through https://haveibeenpwned.com/ where they found up to 12 breaches.
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Then checked whether her email had suffered any attacks and if they were successful. Realised that had 3 successful attacks. Also noticed she had not activated two steps verification
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From this point @lunaticoin starts offering solutions which included password manager, two steps verification and email masks.
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Finally the most important “not your keys , not your bitcoins” . Suggested to transfer her bitcoins to a cold wallet next time.
Lots of things to learn for all of us who start here. This time she could not recover her bitcoins but next time I hope she will not lose them.