Yes this is true. Many years ago I used to manage a retail drug store (what would be similar to CVS in US) and we had a doctor's office connected to the store and so a lot of the patients would shop in the store while they waited to get called for their appointment. It was good for business but it also used to create a lot of crowding and people loitering in the areas near the doctors office. I was talking to the doctor one day and he said many of the patients he saw didn't need to go to the doctor they just went because it was "free". So if they had a cold they went to the doctor. Sore knee, they go to the doctor.