I don't know this Reddit thread is related, but has more details:

Still talking to their customer service!!! If you can, make recordings. They will be most useful one day. These folks are not friends and I doubt they can help you, only try to scam you more. Scammers destroy value. Put them out of business.

If this amount is what I think it is, you may wish to log a case with the financial authorities. This is entirely up to you if you wish to seek help from the authorities.