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50 sats \ 1 reply \ @NeuroNinja OP 30 Sep 2023 \ parent \ on: Why do apps keep updating, adding features we don't need? tech
Thanks for your reply, each of your point deserves a whole chapter in a book about how to build a great team and customer relations
That's very kind of you. If you're interested in what makes a good team, there's a fascinating study that Google did a few years back where they tried to learn about that very thing.
Is a good team just "as many of the most competent experts you can muster"? Turns out, no!
Their report details 5 points that productive teams follow, but the first point is the crucial one, and quite easy to implement (no matter if you're a boss or a grunt!):
Productive teams have "psychological safety". Literally, it's okay to be stupid. It's okay to say dumb ideas, ask n00b questions. This is the key factor in deciding team effectiveness.
It works extremely well. I implement it by (when I'm in charge, especially) telling people when I made a dumb mistake, and by asking questions that feel a bit embarrassing ('hm.. what exactly is a "computer"'). It's like magic, for real, how much it improves morale. As I like to say— if you can't make errors, you can't error correct, and error-correction is the cornerstone of the not-walking-into-walls lifestyle.
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