Yeah I don't know how to ask either, more than maybe go on twitter @ing the pool or whatever.

I think it's more than reasonable to keep a space where grave mistakes such as this one can be worked out between the parties involved, instead of simply going "Nope, rules are rules. Overpaying 4000x is on you."

I meant that I as in being a miner, wouldn't want to associate myself with and use a pool who wont correct obvious mistakes.