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In 2021, the company started unintentionally providing customers with deposit addresses to a 3-of-6 multisig wallet for which it no longer had access to enough keys to sign transactions. Any funds sent to those addresses were lost.
You had one job!
Did they fire half of their team before first gathering their keys? What's the story there, any one know?
More seriously, if professionals make this type of mistake, it's hard to expect normies to one day safely self custody.