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you literally gave him the same advice, "use a different wallet" Why would you suggest that, other than for the reasons I suggested, that WoS was built for ease of use to the basic consumer. I certainly expressed that rather abrasively, but only because I feel grumpy and don't appreciate the entitlement of the original poster. "Surely they don't want me to send an email to support each time I need the payment hash, right?"
your advice was good, just abrasive as you say
the OP is quite justified in wanting the payment hash, it's not an uncommon use case, I've needed it myself to prove a transaction occurred
of course as providers of a free service we can't bash WoS devs for not providing this, nor chog up their support inbox
better to use a better wallet.
what makes phoenix better?
ignore this dumb idiot
but do use a different wallet provider. Phoenix provides tx details