I recently had a ledger nano s plus that was less than a year old and I noticed the case was cracked. Since the warranty is 2 years I contacts Ledger support and holy hell did they have good customer service. They had me send the ledger back with a prepaid shipping label and sent me a new device. Everything was quick and the support person acted like a real person rather than a robot.

I think this response from the company is the correct one.