I understand the business rationale behind the service. What I don't understand is why they thought it would be a good idea to build it into existing hardware when they could have introduced a separate device (marketed to newbies/beginners) that does something similar – possibly even without requiring KYC.

Not to mention, the way they continue to aggressively defend their decision makes it seem like they're purposely trying to lose their existing customers. It's all so fishy.