Customer retention is cheaper and more profitable than new customer acquisition. Your business might refuse to grow because you're not building a good relationship with your existing customers.
If your customer success services are excellent, your first-time customers will stick to you and buy from you again and again.
I've successfully headed a customer support team for 3 years at List Building Lifestyle and it's nothing short of success.
If you want to make a change, why not consider any of the following:
- Have me join your team of customer support and happiness.
- Hire this expert to train your support team to become better at what they do.
- Let me recruit and train capable customer support talents for you.
Which would you go for?
Let's talk!