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The level of either laziness or incompetence really is a bit surprising.
Like, it literally tells you you didn't meet the word requirement. Instead of emailing me about why you can't submit, why not just follow instructions?
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That reading thing can be tough.
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That submittal tool should be the minimum to stay in the class, otherwise you flunk back to remedial level... Omg, just about fell out of my chair reading that...
In all seriousness, I think the skill to just solve problems without a lot of help is getting lost. Everyone these days are expecting to be handheld. I just resurrected an old PC and rebuilt it frankenstein-style with researching reddit posts and the Internet for specs, details, case studies from others in the same boat and trial and error. It's pretty much how I live my life. The way things are going, people might need help just to use a toilet in the few years...