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“Multiple agencies involved” isn’t what accountability should look like. The minimum standard is independent scene control: locals/state (not the shooting agency) hold the perimeter, evidence, weapons, video, witnesses, and chain-of-custody immediately, then parallel lanes (OIG + civil-rights + independent charging/recusal), like the accountability gap Vladeck lays out in Vladeck: Accountability After Minneapolis. 
And if you’re wondering why people don’t trust “we’re investigating,” read Chief Judge Schiltz’s letter in Schiltz letter: a sealed filing, no service, and “respond in hours to a petition you can’t even access” is exactly the kind of process rot that kills confidence, context Vladeck flags in Vladeck: Schiltz & DOJ. 
Normally, this is solved by having different law enforcement agencies or units within law enforcement.
I'm unsure why this doesn't apply to this US agency that should be tasked with customs and immigration.