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The thing about micromanagers is that they almost never realize the damage they cause because in their mind they are protecting the process. They see themselves as the glue holding the operation together when in reality they are often the grit in the gears. In high pace environments like trucking or logistics the skill lies in trusting the people who are actually on the ground doing the work. Dispatchers who panic over close times or who try to control every variable are essentially breaking the natural flow of operations.

The best way to deal with that often comes down to setting boundaries like you mentioned with cutting off communication after a certain hour and proving through consistent performance that you can be trusted to handle things without constant oversight. In trucking the driver knows the route the customers and the reality on the road better than someone watching a screen. When dispatch finally learns that the cost of over control is wasted time and reduced efficiency they often loosen the grip but sometimes you have to push back firmly to get there.

This is exactly right; they do see themselves as the glue and are often the grint, excellent analogy.

man, as a bonus, this thread has really made me hate dispatchers lol

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