A few weeks ago paywithmoon.com stopped working, i heard because their card issuer shut them down. Now the age old story of rug pull exit scams continues exactly as expected.

Rather than giving people their money back through their normal refund mechanism that uses regular email verification codes, they now insist that all users must KYC if they want their money back. Sounds very similar to this case #1039446

Heres the email i received a few days ago as a moon user.

Hello,

We’ve received your refund request and are ready to process it.

However, due to recent changes to our risk and compliance policies, we require the following to complete your refund:

1. We have reversed your original request back to your account. Please re-submit it. Your new request will NOT incur any non-network fees.
2. When submitting, you will be asked to complete a verification step to confirm eligibility under our policies and terms of service.

Once completed, we will process your request.

To submit your request, from your Moon dashboard, navigate to
Settings --> Moon Credit --> Request a Refund, then follow the prompts.

If you have any questions or issues, please reply to this email, and we’ll be happy to help.

Thanks again,

The Moon Team

Obviously they know their company is dying and they want to hold on tight to as much user money as they can to stay afloat longer or to pay off bankruptcy debts when they file chapter 11. And they know their users prefer privacy so by putting a KYC gate in front of refunds they can plausibly deny that they're rug pulling right now. But we all know what's going on here, we've seen it many times.

If you try to ask for a refund this is what you'll see

I had a few hundred bucks on their service at the time so thankfully I'm not losing a huge amount, but lesson learned: stay away from custodians.