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i think fountain is pretty much just one person so it's cool to be patient with some things
Good advice
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I was the same as you at the beginning. I was obsessed with getting my free sats. I think it was because I hadn't wrapped my brain around the whole "value for value" idea. It gradually dawned on me that to really help build a bitcoin economy, I really should focus on the value I was getting from the podcasts. I found some incredible content, and I am now more interested in giving good podcasters my sats through boosts. I particularly support those podcasters who rely solely on listener boosts for income, and less so the big advertisement model shows. I look at the first hour of free sats as supplementing my kitty to support my favorite podcasters. I no longer look at fountain as a way to earn, and more as a way to build a circular economy.
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I bet it's fixed by tomorrow morning
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This happened to me a lot when I started using fountain. You did the right thing contacting support. Each time the issue was usually resolved the next day. After a month or so it stops happening. I haven't had an issue in months.