Ah, thanks. I briefly skimmed that while I was waiting for my food but didn’t see any screen I recognized and thought it was more of a “how to turn it on” video. I see now that the cashier would have needed to select it at this screen:

Instead they said “I don’t think we take bitcoin. You can try with the cash app” and must have selected ‘cash app pay’ here:

In the future I can at least ask if they see bitcoin as an option on that screen. The screen isn’t facing the customer, so, it’s hard to know what to help them with if you’re not seeing what they see.

Thanks! This helped!