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I have never had a serious problem with a transaction. Lately, though, I have heard that some sellers have been having problems with fiat bank cards. Bad actors dispute transactions after receiving the bitcoin. It would be great if there were some type of reputation system, but it would be complicated. These issues aren't common.
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I've started using Robo a few months ago. But recently, I've been selling some BTC to help get some fiat back to pay bills, shipping and etc with. It's been a smooth experience so far.