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Should have gone double custodial
maybe he accidentally signed up with one of his burner accounts
A distinct possibility
I don’t actually know how those accounts work. It’s surprising to me that they don’t have enough internal documentation to find his bitcoin.
I wonder if he’s mistaken about which exchange he used.
Official Coinbase Statement: "We kinda thought he just forgot about it. But don't worry, we know where to get some more."
I don't use coinbase, so I am just making guess (that could be incorrect.)
The thought that came to my mind was, putting aside the possible bad PR (from the cnbc story) I would think Coinbase would rather have the BTC under their management vs it leaving the exchange. And therefor they may could be less then helpful in recovering an user account.
I don't know if they charge a monthly fee or not but I wonder what their abandon asset policy is and does it favor CoinBase or the customer?
"Self custody is not everyone"
Looks like custodial is not for everyone either.