If you can find the T&Cs, which are often hidden, you may spot hidden costs and nasties galore

Vendors’ licenses for AI software and services are in a state of “pandemonium,” according to Gartner VP analyst Jo Liversidge.

Speaking at the firm’s Symposium event in Australia today, Liversidge said some major vendors are yet to include AI in their contracts – she told attendees AWS only addresses AI in clause 50 of its supplementary T&C documents – or include AI-specific language in linked documents. Buyers will therefore have to sift through many vendor policies and legal docs to understand exactly what they’re buying into.

That matters because vendors differ on matters that expose buyers to risk, such as who is liable if AI systems offer bad advice that a customer relies on to their detriment. Liversidge said contracts she’s reviewed “aren’t clear on this.”

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