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The only thing I'll add, and this might be considered honest advice to your friend, is that telling people that "statistically, they're wrong", doesn't help.
For sure. I don't think he does. His wife even less. They don't live in an ivory tower in the middle of EU-Brussels. She hands out soup in the parks of Brussels, where illegal immigrants gather before trying to make it to the UK (many don't want to apply in Belgium because applying in one EU country automatically voids your application in another one... and the UK is the end goal for many). She sees the misery firsthand. She sees the bad job politicians are doing at handling this immigration crisis. She also sees the good that other people are doing.
I would much rather hear someone say, "We hear you. Things are getting worse for people in some places, and we want to take that seriously. But if you are fearful of going out, please know that the incidents you see online are extremely rare and amplified to generate online controversy. This doesn't lessen our responsibility to make everyone feel safe, we just want everyone to have an accurate picture of the situation."
But much more common you just hear, "It's exaggerated" or "The statistics don't back that up"... which is just not helpful.
Very well put. I'll keep this advice at heart.
I agree, communication can make all the difference.
I don't know the US, so I can't speak for what is happening there. But in my biased, likely liberal, opinion, sending the military to handle the crisis will not solve the problem. I don't think Europe has gone that way, just yet, but I hope that's not how they will try to make people feel safer.
I believe social workers in problematic areas play a much more important, yet often invisible, role in addressing how people feel in certain areas and how immigrants can stay away from crime.
And fighting propaganda is critical in getting an accurate picture of the situation. Twitter is not where one will find such a picture.
Completely inappropriate segue: immigration is here to stay, much as the spam on BTC's blockchain. Filtering will not work. One has to figure out how to work/live with it and/or use it to one's advantage. Same as Korea, which will likely need immigration to counter the very low birthrate.