> Yeah it does make some sense given that they are an exchange and not just selling some other product or service for Bitcoin.

Should have included that in the original post :) Our usage patterns are certainly quite different then. Personally, I don't have disposable income to put into cold storage BTC at the moment. So whenever I buy (usually on Kraken), I buy to more or less immediately pay for things, so I withdraw from the exchange straight to my LN wallet. Which is kind of why I made the stretch that:

> only 5% of their customers ever tried Lightning [...] that seems to indicate that only 5% see Bitcoin as a medium of exchange.

Kontext

bitcoin

Relai sunsets Lightning Network integration

I thought Relai is an exchange, not a retailer. 

When I buy, I usually buy in bulk amounts, and want it nowhere but my cold wallet. 

My bitcoin spending volume, of course, is much smaller, and I can just swap in using any of the numerous services to keep a few months worth of spending budget there. But that is not where I want the funds to be from my exchange. 

So based on my usage pattern, I do not see much point of the exchange supporting lightning, I need more retailers to support lightning. 