Very disorganized. They lost a lot of customers by fooling around. 

They seem disorganized.  Strategically what is their unique selling proposition?  

Maybe I should ditch them for River and Strike?

I have never had a problem with River. 

Occasionally I send messages to support at strike because of an exchange rate discrepancy. Once they double charged me for a single deposit. That took 10 days to resolve. Fortunately no major issues since 


Bell_curve

apparently they sent an email with the new fee structure but I don't remember receiving this email in June or whenever


AskSN

Swan Platform Fee

Just updated iOS version and didn't see it. I'll definitely close my account if they start charging people without their knowledge. 

I don't think Swan's a bad company. They've just made some bad decisions choosing partners, afaik.