I'm sure it will be a better experience TBH. I'm not a customer with them but it might be fun to call.

A spokesperson for the bank said opportunities to redeploy or reskill staff would be prioritised.

Sounds like a normal reorg to me with no impact (except perhaps to customer service)

Australias Largest Bank Replaces Dozens of Call Centre Jobs with AI Chatbot

> A spokesperson for the bank said opportunities to redeploy or reskill staff would be prioritised.

Sounds like a normal reorg to me with no impact (except perhaps to customer service)