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83 sats \ 1 reply \ @ek 25 Jul \ parent \ on: Stacker Saloon
I would find issues and bugs and they would never get addressed unless I mention something on here.
How can issues or bugs be addressed if nobody mentions them?
He can’t find everything by himself, more eyeballs, unique experiences and setups will always find more. We also rely on users telling us when something is wrong. I don’t test all of SN all the time.
Plus paying 50k sats to only have your membership lapse to pick up where I left off again was really deflating.
Mhh, yeah, I can imagine that
I was going to post about it about why taking the plebdev course might be a bad idea.
You mean a follow-up post?
And I say that because on SN you and k00b address problems very quickly. It feels like support is always around.
We’re in a unique position because our users don’t have to switch context to complain, they can just do it within the product.
We reply fast because we also don’t have to switch context, we’re using the product all the time, but that’s also something unique because SN is something you can use all the time.
When you are providing education services at a cost you have to be engaged with your customers constantly.
Fair point but how do you imagine this constant engagement? A common thing companies do to constantly engage with their users is to constantly send emails but that gets annoying really quick, right?
I don’t want to dismiss your bad experience, but sounds to me like he could have been more proactive, but also you could have had more agency. Or did you send him feedback and he didn’t reply?
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Update: I also wonder why instead of writing me this, why didn’t you mention him?
I considered mentioning him for you, but I didn’t, because that’s something you should do
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100 sats \ 0 replies \ @BlokchainB 25 Jul
How can issues or bugs be addressed if nobody mentions them?
I would create issues on github and they would go unanswered for weeks.
You mean a follow-up post?
Yes just to document my experience.
Fair point but how do you imagine this constant engagement?
The issues on GitHub go unanswered for a long time.
I don’t want to dismiss your bad experience, but sounds to me like he could have been more proactive, but also you could have had more agency. Or did you send him feedback and he didn’t reply?
This is 1,000% true. That is why I’m not hyper critical of the platform. Part of this is my own fault for not following up but time is at a premium.
Update: I also wonder why instead of writing me this, why didn’t you mention him?
Yeah I should but this is just me being passive aggressive about this. It’s like I truly want to dive in and then I think myself out of it. When I finally get the motivation and time to learn the bug I posted about on github still isn’t fixed I get frustrated. Plus plebdev has been amazing the few times I have reached out we spent a lot of time fixing the vs code issue I had. So a part of me doesn’t want to waste his time if I am not going to be serious about this.
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