Compliance officer (of another institution) here: It's policy not regulation. There is no regulation forcing them to collect your information based on a purchase or based on the origin of the coins. They offered the service without KYC. Their internal policies, triggered by a blockchain analytics rating of your address, origin of the coins, or the destination address, call for collection of your info to complete their investigation. Use Cake Pay next time.
Compliance officer (of another institution) here: It's policy not regulation. There is no regulation forcing them to collect your information based on a purchase or based on the origin of the coins. They offered the service without KYC. Their internal policies, triggered by a blockchain analytics rating of your address, origin of the coins, or the destination address, call for collection of your info to complete their investigation. Use Cake Pay next time.