Sorry to hear you're going through this.

After reading through their FAQ, I am convinced that even though we might want to support a bitcoin circular economy, this isn't the way to do it. These are basically services that offer a bitcoin layer on top of the traditional financial system, that's why you're running into the issues you're running into. That isn't what we want to support. We want to support a bitcoin-as-foundation circular economy, with at most some horizontal piping between the bitcoin and fiat systems

I'd follow @optimism's advice. Just do the KYC, get your money out, then never use their service again and let people know your experience.